Privacy Policy

Last Updated: June 7, 2025

This Privacy Policy describes how StayinLucia ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, take our St. Lucia All-Inclusive Matchmaker Quiz, and interact with our services.

Your privacy is paramount to us. We are committed to protecting your personal data and being transparent about our data practices. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

StayinLucia is an AI-powered service dedicated to simplifying the process of finding your ideal all-inclusive resort in St. Lucia. We provide personalized recommendations through an interactive quiz, aiming to save you time and stress in your travel planning.

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Data"). This includes:

a. Information You Provide Directly:

When you take our St. Lucia All-Inclusive Matchmaker Quiz or otherwise interact with us, you may provide:

  • Contact Information: Your full name and email address.

  • Travel Preferences & Demographics:

    • Planned travel dates/period.

    • Length of stay (number of nights).

    • Number of adults and children (including ages) traveling.

    • Total trip budget (USD) for accommodation.

    • Purpose of your trip (e.g., romantic getaway, family vacation, adventure).

    • Desired overall experience or "vibe" (e.g., relaxed, lively, luxurious).

    • Preferred location on St. Lucia (e.g., South, North).

    • Must-have resort features (e.g., beachfront, swim-up bar, A La Carte restaurants).

    • Experiences you're interested in (e.g., snorkeling, Pitons hike).

    • Dietary needs, allergies, or mobility considerations.

    • Any other specific preferences or notes you provide in free-text fields.

  • Consent to Share: Your explicit consent to share your details with partner resorts, as requested in our quiz.

b. Automatically Collected Information:

When you visit our website, we may automatically collect certain information about your device and Browse activity, such as:

  • Log Data: Your IP address, browser type, operating system, referring/exit pages, and timestamps.

  • Usage Data: Information about how you interact with our website and quiz, such as pages visited, features used, and duration of sessions.

  • Cookies and Tracking Technologies: We may use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze trends, administer the website, and track user movements. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To process your quiz responses and generate personalized recommendations for St. Lucia all-inclusive resorts that match your preferences.

  • To Facilitate Partner Contact (with your consent): If you provide explicit consent, we will share your relevant preferences and contact details (name, email) with up to three carefully selected partner resorts so they can directly contact you with tailored offers and information.

  • To Process Service Fees: To process the one-time $25 USD service fee associated with our concierge service for sharing your preferences with partner resorts.

  • To Improve and Personalize Our Services: To understand how users interact with our quiz and website, enhance the accuracy of our AI matching, and develop new features.

  • For Communication: To respond to your inquiries, provide customer support, and send you information related to your recommendations or our services.

  • For Analytics and Research: To analyze trends, track usage, and measure the effectiveness of our marketing efforts. This data is often aggregated and anonymized.

  • For Security and Fraud Prevention: To protect our website and users from fraudulent or malicious activity.

  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing Your Information

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it:

  • Consent: We process your personal data based on your explicit consent, especially when you agree to share your information with partner resorts for direct contact. You have the right to withdraw your consent at any time (see "Your Data Protection Rights" below).

  • Contractual Necessity: To perform the services you have requested, such as providing resort recommendations based on your quiz responses.

  • Legitimate Interests: For our legitimate business interests, such as improving our services, analytics, security, and fraud prevention, provided these interests do not override your data protection rights.

  • Legal Obligation: To comply with a legal obligation to which we are subject.

5. How We Share Your Information

We may share your personal information in the following circumstances:

  • With Your Explicit Consent: As detailed in Question 14 of our quiz, if you provide consent, we will share your name, email, and detailed travel preferences with up to 3 carefully selected partner resorts in St. Lucia. This is specifically for the purpose of those resorts contacting you directly with tailored offers relevant to your trip.

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing (for the $25 USD fee), website hosting, data analysis, marketing assistance, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which we provide it to them.

  • For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • For Legal Reasons: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of StayinLucia, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, or (v) protect against legal liability.

  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you directly.

6. Data Security

We implement reasonable technical and organizational measures designed to protect the security of your personal data both online and offline. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • Right to Access: The right to request copies of your personal data.

  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure ("Right to be Forgotten"): The right to request that we erase your personal data under certain conditions.

  • Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.

  • Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.

  • Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

  • Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority if you are concerned about our data practices.

To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will respond to your request in accordance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise your data protection rights, please contact us:

  • By Email: [Your Business Email Address, e.g., privacy@[yourbusinessname].com]

  • By Visiting this Page on Our Website: [Link to your Contact Us page]